ITALIAN IL FORNO RESTAURANT offers a standard no-refund policy on all orders made, either online for delivery or collection, or by walk-in. If you wish to cancel your order you will not be offered a refund, this includes any other fees, delivery charges, and surcharges. The Restaurant reserves the right to issue you a credit in exceptional circumstances at the sole discretion of the ITALIAN Il Forno RESTAURANT Branch from where the order was made. All credit issued by Italian Il Forno RESTAURANT is to be applied for future purchases at any of the ITALIAN IL FORNO RESTAURANT branches. Exceptional case refunds will be done only through the Original Mode of Payment. If you have a complaint to raise about your experience online, from a delivery or restaurant, please get in touch with us directly on